Join the UK’s fastest growing dental brand

We already have a network of 400+ dental practices across the country reaping the benefits of our partnership, and we’re looking to increase this network - with your help!

As the primary point of contact for our dental partners, you will ensure their needs and concerns are promptly addressed. You’ll work closely with our partners to facilitate seamless communication, support their aftercare needs, and provide exceptional service to ensure our partnerships are mutually beneficial.

What’s in it for you?

• A competitive salary and benefits package of £25,000
• Opportunities for professional growth and development
• A supportive and collaborative work environment

We’re on the lookout for people with:

• Strong interpersonal and communication skills, with the ability to build and maintain strong working relationships
• A proactive approach to addressing needs and concerns
• The ability to use initiative independently, or as part of a wider team

Forget about hard-selling tactics here! In this role, you’ll use a consultative sales approach to foster meaningful relationships with individuals interested in transforming their smiles using our clear aligner product. You’ll be an attentive listener, understanding each person’s motivations and providing personalised guidance to improve confidence - and lives - for the better.

Plus, being part of one of the fastest-growing industries in the world means not only will your job have longevity, you’ll also have the chance to benefit financially from this booming industry with an uncapped commission based on the amount of clear aligner packages you sell.

What's in it for you?

• A competitive basic salary of £30,000
• OTE £70,000
• Lucrative uncapped commission on every successful sale, with exciting weekly and monthly incentives.
• Access to company events and exclusive discounts on our high-quality cosmetic dental products
• Comprehensive training to propel you to success from day one
• The chance to progress into a Team Leader - and take your career to the next level

We're on the lookout for people with:

• Proven success in sales or telesales, showcasing your ability to close deals
• Exceptional communication skills paired with an infectious positive attitude
• A strong work ethic and determination to meet monthly targets
• Confidence in engaging with customers, adeptly addressing their queries
• Dedication to delivering high-quality customer service

The B2B Aftercare Administrator will be responsible for managing and nurturing relationships with SmileWhite’s dental partners nationwide. This role involves working closely with our partners to ensure seamless communication, addressing any aftercare needs and providing exceptional support to bridge any gaps.

Key Responsibilities:

Partner Relationship Management:

• Develop and maintain strong relationships with SmileWhite Partners.
• Act as the primary point of contact for dental partners, ensuring their needs and concerns are promptly addressed.
• Communicate with the laboratory and aftercare team regarding patient enquiries raise by the dentists. 

Aftercare Support:

• Manage the aftercare process for dental practices, ensuring timely and effective resolution of any issues related to our products and services.
• Coordinate with the lab to address any patient related issues, technical concerns or product defects reported by partners.
• Provide detailed product and service information to partners, ensuring they have the knowledge needed to effectively use and promote SmileWhite products.

Communication & Coordination:

• Facilitate clear and efficient communication between dental partners and SmileWhite’s internal teams, including the lab and customer service departments.
• Ensure all partner inquiries are documented and tracked for quality assurance and follow-up.

Training & Development:

• Develop and distribute educational materials to support partner knowledge and engagement.

Reporting & Feedback:

• Prepare regular reports on partner interactions, issue resolutions, and overall satisfaction levels.
• Gather and analyse partner feedback to identify trends and recommend improvements to SmileWhite’s products and services.

Qualifications:

• Bachelor’s degree.
• Minimum of 3 years of experience in a customer service, account management, or aftercare role.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
• Excellent problem-solving abilities and a proactive approach to addressing partner needs.
• Familiarity with SmileWhite products and service.

Skills & Competencies:

• Customer-oriented with a commitment to providing exceptional service.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and CRM software.
• Strong analytical skills with the ability to generate and interpret reports.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth within the company.
• A supportive and collaborative work environment.
• The chance to make a significant impact on the success of SmileWhite’s dental partners.

Role Summary: As an HR Administrator, you’ll play a crucial role in fostering a positive and productive work environment. Your responsibilities will include handling HR-related queries, supporting recruitment processes, managing employee records, and contributing to the overall employee experience. Attention to detail and excellent organisational skills are essential for ensuring smooth HR administration.

What’s in it for you?

• Competitive basic salary: £23,000-£25,000
• Opportunities for professional growth and career advancement
• Access to company events and exclusive discounts on high-quality cosmetic dental products
• Comprehensive training from day one
• Be part of a supportive and dynamic team environment

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Requirements: We’re looking for individuals with the following qualifications and attributes:

• CIPD level 3 (ideal)
• Proven experience in HR administration or a related role
• Strong organisational skills and attention to detail
• Excellent communication skills with a positive attitude
• Proactive approach and ability to handle confidential information with integrity
• Dedication to delivering high-quality support to our team